This location is always really busy. Sometimes, I do find myself waiting longer here than any other location but that is probably because it is right in the entrance of the mall. This location rarely gives samples or promotes the tea of the day which is unfortunate. Also, I find that sometimes I feel a bit rushed as there is a big crowd and I dont get to smell all of the teas I wanted. The location is great. Not too far for me to go and if I’m in the mall I always pop in to try something new. I also agree with the other reviews which spoke of the staff knowledge of the product. That is one improvement I would suggest for this location in particular.