Upton is fantastic! Fast and secure packaging, fast shipping, and extremely awesome customer service. I’ve never been let down by the company. They go above and beyond for their customers, and it shows! For example, one day I had ordered a bunch of tea, realized I missed one I was going to buy, and figured I had to place another order and pay for another box to be shipped. About an hour later I get an e-mail from Upton saying that they had combined my order to save me money on shipping! Needless to say, I was impressed. It was something that I hadn’t had happen with other vendors, and a huge reason why I recommend them to everyone. The tea selection and quality is fantastic as well. So many choices, all fresh and delicious. Makes me wish my wallet was a bit bigger!
I love it here. The “Afternoon Tea”, as described by another reviewer, is great. Tastey crepes, scones, paninis, tea bread, tea sandwiches… I’ve yet to taste food here that I don’t like. The environment over the years has gotten a little busier and louder, but it’s a small space and a tearoom, so it’s not unexpected. They have an pretty extensive list of teas available, and a “sniffing bar”, where you can smell the teas ahead of time if you so choose. I often get the same waiter when I go, who’s very friendly and helpful. Most of the staff I’ve encountered is. The Whistling Kettle is a favorite for my sister and I. We visit whenever we can, and as of now, I have no reason to think that we’ll stop!
For people in groups of two: A note on seating. Don’t expect to be sat at a big booth if you come in with two people in your party. You will be sat at a smaller table, which may or may not be simi-close to another table. It’s not like you are on top of people/brushing shoulders, but everytime I go, some older pair complain, as they want a bigger booth and feel too close. The Whistling Kettle is a small space, and this can’t be helped. Over the years, it’s also gotten more popular. Because of these things, booths are reserved for parties of three or more. No exceptions. If you have a problem with that (and you shouldn’t. Like I said, though close to others at most of the two-seaters, you have your own space and can easily ignore the table next to you) then either bring 3 or more,go during off hours, or don’t go. In my opinion, the food and tea is worth the possible closeness. I’ve never felt uncomfortable, and I’m a person who likes her space. It’s a tearoom, not a ballroom. Just keep that in mind, and enjoy this cute and unique place!