After reading my initial review (really more of a horror story) about my experience trying the Tamayokucha green tea from Two Leaves and a Bud, I received an email from the Marketing Coordinator of the company. She was sad to hear about my terrible experience and wanted to ensure that I had an opportunity to make the tea myself for its full true effect.
I just received the package today and was excited to see more than just a few samples of the Tamayokucha, but some of this Assam as well as the “Better Rest Blend” herbal tisane. As I have been quite in the mood for a black tea lately, I picked out one of the Assam samples and brewed it up.
The liquor is a lovely deep amber color and gives a nice malty, bitter aroma. I first tried the tea plain and found it surprisingly smooth. The bitterness in the aroma was mellowed quite a lot and left more of a sweet after-taste than I anticipated. I added some sugar and milk and this was transformed even further into a particularly delicious breakfast tea for me.
Despite the fact that it is a bagged tea, it actually rivals some of the loose breakfast blends I have. Well done, I say!
Preparation
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Now that? Is how customer service should be done. Yay!
I agree, that was very nice of them!
Seriously!! Once I’ve sampled even more of their teas, I am definitely planning on wring a full review of the company on my blog. I want to share with as many people as possible how much they honestly care about not only their products, but their customers… even if they are indirect.
Very good experience and I honestly am amazed with how nice their teas are, even in bags.
That is amazing customer service!
Next to quality tea, customer service is #1 to me. Actually they go hand in hand. That is why I continually order from Upton Tea. They lack selection in a few teas-Puerhs especially. Their CS makes up for it. I do have to order Puerhs this year for sure!
Kudos to Two Leaves & A Bud for their customer service. I’ve always had a pleasant experience when I’ve dealt with them. They are top-notch.
Customer Service is very important to me too. I don’t care how good the teas are, if I get lousy customer service, I won’t shop with that purveyor again. I think companies should value their most important asset – their customers.
I agree 100%, LiberTEAS and Scott!! I have experienced bad customer service at places that have prevented me from returning. And I have experienced phenomenal customer service at places with slightly lower quality product, but kept returning as a result. This particular situation just makes me happy overall!
Now that? Is how customer service should be done. Yay!
I agree, that was very nice of them!
Seriously!! Once I’ve sampled even more of their teas, I am definitely planning on wring a full review of the company on my blog. I want to share with as many people as possible how much they honestly care about not only their products, but their customers… even if they are indirect.
Very good experience and I honestly am amazed with how nice their teas are, even in bags.
That is amazing customer service!
Next to quality tea, customer service is #1 to me. Actually they go hand in hand. That is why I continually order from Upton Tea. They lack selection in a few teas-Puerhs especially. Their CS makes up for it. I do have to order Puerhs this year for sure!
Kudos to Two Leaves & A Bud for their customer service. I’ve always had a pleasant experience when I’ve dealt with them. They are top-notch.
Customer Service is very important to me too. I don’t care how good the teas are, if I get lousy customer service, I won’t shop with that purveyor again. I think companies should value their most important asset – their customers.
I agree 100%, LiberTEAS and Scott!! I have experienced bad customer service at places that have prevented me from returning. And I have experienced phenomenal customer service at places with slightly lower quality product, but kept returning as a result. This particular situation just makes me happy overall!