A tea I didn’t care for – along with a story of a company I care for very much! Story first, because it happened before I drank the tea!
So I went into the Downtown Davids, which I will call the DTDT, for the first time! It was little and busy, but I really liked how there were little tables to sit at. So I picked up my big green teapot to buy, my little gong fu teapot, and some on-sale tea packets and got in line.
I got to the front of the line and asked for an iced cup of Jungle Ju Ju, as I had never tried it before O: . I also inquired as to if there were any matching green cups for my pot, as there were some display ones but none in boxes. There were none, but the awesome girl wrapped up 2 of the display cups for me to take home! Yay!
Secondly, as she was ringing through my stuff, she opened up the gong fu teapot box… it was empty. Man am I ever grateful for that!! She said it seemed light, it must have been the display model box, and it was, so she ran and got me a box with a pot in it. (I am so so so grateful for that – I thought it was light naturally because it’s a tiny teapot made of glass!).
So! I got my bag of goodies and we leave, I thank her for taking such good care of me (after inquiring about a job as well haha), and we walk about a block and a half away, when I go to take a sip of a tea I left there and totally forgot about. “My tea!” I exclaim, as I turn around. And there she is running towards me with my tea. I felt soo bad!! But I wished good karma on her that day, because she was honestly 100% awesome all the way!!!
Happiness!
Well, I didn’t really like the tea that much. haha!
I found it a bit bitter – which may have come from us forgetting about the tea, but I’m guessing it’s the guayusa base. It’s not bitter in the traditional sense, but it’s quite overpowering. Almost earthy… but not in a puerh way. hum.
I can taste the fruitiness, it’s almost equal but then is overpowered by a strange taste. So I’m not sure what’s going on there, but I will say that I feel very lucky to have such an awesome place that I can frequent, and maybe one day work at, we’ll see!
Thank you David’s Tea!
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Yea for good customer service! It seems to be a dying art form….
Wow I can see why you’d keep going back!
You know, part of me thinks it’s a little sad when finds a place with good customer service, as I feel that it should be a normal thing to have good customer service where ever you go, rather than it be a surprise when you come across it. You know what I mean? Like @Veronica says above, it does seem to be a dying art form, too many establishments seem to have adopted the idea that the customer is not always right, and while in reality the customer may not always be right, I think they should always be treated as though they are. It is why good customer service is rewarded with my repeat business … then again, one might question whether or not that’s actually a reward. LOL!
Babbling. It’s way too early for me.
You find good service less in big cities in my experience. I shop in smaller stores because of light sensitivity and develop relationships with the people who work in them. They seem to care more about good service. My smaller town is awesome for service!
My old boss use to say, “The customers are not always right, but they are always our customers and guests. Treat them accordingly.” That has stuck with me for years and years, even though I am no longer in customer service. :)
@Bonnie – Your point about smaller shops really resonates with me. I find that independent shops tend to be much better on service (whether they’re in a city or a small town) because more often than not the people you are dealing with are extremely involved in the business (or own it!) and care about it’s survival. When I worked for a local bookstore I would find myself in numerous conversations with people who mentioned that they felt ignored at larger chains. While I have found bad (and great!) service almost everywhere I think the business model/size has a pretty big impact. Unfortunately smaller stores tend to have less buying power and have to translate those costs to consumers. At least in the book world, that is. [/side note]
Yea for good customer service! It seems to be a dying art form….
Wow I can see why you’d keep going back!
You know, part of me thinks it’s a little sad when finds a place with good customer service, as I feel that it should be a normal thing to have good customer service where ever you go, rather than it be a surprise when you come across it. You know what I mean? Like @Veronica says above, it does seem to be a dying art form, too many establishments seem to have adopted the idea that the customer is not always right, and while in reality the customer may not always be right, I think they should always be treated as though they are. It is why good customer service is rewarded with my repeat business … then again, one might question whether or not that’s actually a reward. LOL!
Babbling. It’s way too early for me.
You find good service less in big cities in my experience. I shop in smaller stores because of light sensitivity and develop relationships with the people who work in them. They seem to care more about good service. My smaller town is awesome for service!
My old boss use to say, “The customers are not always right, but they are always our customers and guests. Treat them accordingly.” That has stuck with me for years and years, even though I am no longer in customer service. :)
@Bonnie – Your point about smaller shops really resonates with me. I find that independent shops tend to be much better on service (whether they’re in a city or a small town) because more often than not the people you are dealing with are extremely involved in the business (or own it!) and care about it’s survival. When I worked for a local bookstore I would find myself in numerous conversations with people who mentioned that they felt ignored at larger chains. While I have found bad (and great!) service almost everywhere I think the business model/size has a pretty big impact. Unfortunately smaller stores tend to have less buying power and have to translate those costs to consumers. At least in the book world, that is. [/side note]