Shae said

Verdant Tea's Website

Has anyone had any issues ordering from Verdant Tea lately? I’m having a helluva time with their website. It’s deleted my cart numerous times and then it tells me my shipping information is missing (but it isn’t). I’ve emailed them, but I’m wondering if this has happened to anyone else recently. I hope it’s just a fluke because I really want to order some tea!

4 Replies
Skysamurai said

Okay. I’m glad I’m not the only one. I was goin to make an order a month ago but I got fed up and gave up. Hopefully they are able to get it fixed soon. I’ll send an email as well just in case

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Shae said

Oh goodness, it’s been like this for at least a month? I wonder how they haven’t caught it yet. I am still waiting on a response, but I’ll post here if I get any updates. Good luck on your end!

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Shae said

I just heard back from Verdant. See their response below. I sent them what I wanted to order by email and they set it up as an invoice so that I could pay directly without having to access the website.

—> Thanks so much for reaching out! I’m sorry about that trouble; we’ve seen an issue with the shipping recently and are looking to have this resolved as soon as possible. In the meantime I’d be happy to help, and you can checkout with a regular credit card or Paypal account with your order.

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Sil select said

THis has been an ongoing issue with their stupid online system. It also ties an address to the email, and the only way to change the address is to email them and have them wipe it, or place an email order…both of which defeat the purpose of an online shopping platform imo.

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